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Paperless system ‘My eHealth’ to join together HSC, MSG, and others

Paperless system ‘My eHealth’ to join together HSC, MSG, and others

Thursday 23 September 2021

Paperless system ‘My eHealth’ to join together HSC, MSG, and others

Thursday 23 September 2021

A new all-encompassing electronic patient record system should be fully implemented by 2024, after the Committee for Health and Social Care announced its preferred suppliers.

A multi-million-pound investment in how Guernsey stores patient records was agreed to by the States of Deliberation in 2020 and was followed by an 18-month procurement process.

HSC has now announced IMS Maxims as the preferred supplier of the underlying software for Acute and Mental Health services, and Servelec for the Community and Child Health services software; a contract negotiation process should be completed by the end of October.

The modernisation of patient records was included within the ‘Partnership of Purpose’, a transformation plan guiding HSC as it prepares for an ageing demographic.

The culmination of this work is the ‘My eHealth Record’, a digital copy of a patient’s records that pulls information together from not only HSC, but the Medical Specialist Group, and other health care providers.

“On the one hand, it will provide a modern experience of technology that our clinicians expect to support their work,” said HSC committee member, Deputy Aidan Matthews.

“Ultimately the modernisation of our health and social care provision is dependent on the implementation of this new system.”

Deputy Aidan Matthews

Pictured: Deputy Matthews is leading the Partnership of Purpose transformation project.

Timewise, there’ll be elements of the system going live next year, with modules of it being launched intermittently. The full eHealth package should be fully live by 2024.

It’ll replace a system called TRAKCare which has been in place since 2012.

“As a key partner of HSC, we fully support the selection of these partners to deliver the My eHealth Record programme,” said the Chief Executive of the MSG.

“MSG has been and will continue to be directly involved with the delivery of these important changes at Consultant and project levels in a way that puts the patient first.”


Pictured: “The systems being implemented are critical to support the effective delivery of our work for patients and the change needed to deliver the Partnership of Purpose,” said Mr Buckland.

Servelec has been working in partnership with the States of Guernsey for several years and its Managing Director has welcomed the news.

“The opportunity to work alongside their acute provider to implement a fully interoperable solution will help us make a transformational impact on how clinicians work and the delivery of services to patients,” said Steve Wightman.

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