Saturday 16 October 2021
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Making a Complaint

We look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by IMPRESS: http://www.impress.press/standards/

To complain about a breach of that Code, you need to be:

  • personally and directly affected by an alleged breach of the Code;

  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint;

  • a third party seeking to ensure accuracy of published information.

The first step is to write to us, clearly setting out the problem, at the following address:

Email: editor@bailiwickexpress.com
Telephone: 01534 887740
Address: Bailiwick Publishing
5 Bond Street
St. Helier
Jersey
JE2 3NP 

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken. If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address:

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Bailiwick Radio complaints 

We will acknowledge your complaint by e-mail within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days. 

If we uphold your complaint, we will tell you the remedial actions we have taken. 

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator, Ofcom (see below for contact details).

The first step is to write to us, clearly setting out the problem, at the following address:

Email: editor@bailiwickexpress.com
Telephone: 01534 887740
Address: Bailiwick Publishing
5 Bond Street
St. Helier
Jersey
JE2 3NP 

Or

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If you need to take your complaint to Ofcom, please visit http://www.ofcom.org.uk for more information

 

Bailiwick Express content removal policy

The professional news media has a responsibility to accurately record what happens in the communities they serve; that record is distorted, and weakened, if stories are routinely removed from the public domain simply because they might become inconvenient or embarrassing to those involved; routine removal will also lead to important issues being concealed, and vital lessons being forgotten, rather than learned; finally, it undermines the ability of the professional news media to hold public figures to account, and make sure justice is seen to be done.

As trained journalists, our news team also go through an established process for checking stories, before they are published. If an inaccuracy emerges after publication, then we will take immediate steps to correct it, while keeping the story in the public domain. 

We also have a formal process for handling complaints on news stories, which can be read here, and adhere to the Editorial Standards Code set down by our regulator, IMPRESS. 

For all those reasons, our starting point is not to remove stories from our sites, once they have been published and established to be accurate. 

However, because we recognise that material published on the internet is easily accessible to all, in perpetuity, there are set circumstances when we will consider a removal, made in writing to editor@bailiwickexpress.com - all are subject to the Editor’s discretion.

They are:

  • if a person has been convicted of a crime, then we may agree to remove stories relating to their offence, once that offence is deemed to have been ’spent’ under Jersey's/Guernsey’s Rehabilitation of Offenders law.

  • if a person is acquitted of a crime, then we may agree to remove stories relating to their offence on the six month anniversary of their acquittal. 

  • if we received an official letter from a suitably qualified medical, or law enforcement, professional stating that the person involved is likely to suffer serious harm (either mental or physical) directly as a result of the story remaining in the public domain, we will consider removing it. 

  • if the story involved someone under the age of 18, and we receive a formal written request to the above email address, by their parent or guardian.

In those circumstances, ‘removal’ means the story is taken out of the ‘live’ sections of our own servers; it should be remembered that the story can still be visible as a ‘cached’ version for a few more days, whilst internet servers across the world (and the local machines of users) process that change. 

It should be noted that we can only remove content from our own servers - that may not also remove the same content if it has been saved, or otherwise stored in some way, by a third party. We may also need to keep our own private copy of that content for future reference. 

Notwithstanding the above policy, Bailiwick Express works within the laws governing the jurisdictions in which it publishes material.

 

Advertising complaints

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For advertising complaints the complaint can be taken up with ASA. Please visit https://www.asa.org.uk/make-a-complaint.html for further information.

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