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More help coming

More help coming

Wednesday 15 April 2020

More help coming

Wednesday 15 April 2020


More help will be given to self-employed people and sole traders after a number told the States that they were at serious risk of being a victim of the economic repercussions of the corona virus lockdown.

The States of Guernsey have now said it is "actively reviewing the financial support measures for the self- employed and sole traders".

The decision to look again at what is being offered to people within those economic groupings came after feedback indicated that "the first set of economic support measures that have been put in place are not meeting the legitimate needs of a significant number of the self-employed and sole traders".

So far the States of Guernsey have offered financial help to a number of businesses which have seen their cashflow detrimentally affected by the pandemic, and those which have been forced to close during the lockdown.

It's previously been said that the construction industry is the worst affected, but the extent of the problem is not yet known. Hundreds of thousands of pounds have already been paid out though, in increased income support payments, through the States payroll co-funding scheme, and the hardship fund. 

The latest available statistics are that as of Tuesday 14 April, more than 700 businesses and traders had received some £2.2m of funds, meaning that their applications had resulted with money being put in their bank.

Deputy Lyndon Trott, the Vice-President of the Policy & Resources Committee, is leading the team implementing the financial support schemes. He said feedback on what they've done so far is crucial to deciding what they do next.

“I have been encouraging business of all sizes to give us feedback on the economic measures – and that includes the self-employed and sole traders, who are a vital part of our economy and community. We are paying real attention and not lip service, to the comments coming into our helplines, to social media, and to the feedback from those contacting their States Members directly.

“It is clear that a gap in provision exists, albeit an unintended one and that is partly because no two businesses are the same, and no two sole traders’ circumstances are the same either. We are working to update measures before the end of this week."

Above: James Ahearne is one of many self employed people in Guernsey affected by the lockdown, who has until now been unable to access States financial support. 

The feedback the States have received from self employed people and sole traders has covered everything from construction workers, to pre-school owners, to tour guides, with almost every industry in the island bolstered by those who have previously decided to work for themselves. 

James Ahearne is one of many who gave feedback, sharing the above video on Facebook. It was viewed more than 5,000 times and shared by more than 400 people within hours of him posting it. 

"We pay into society, but again we've just been thrown under a bus. I urge you, the States of Guernsey, to listen to what I'm saying...to appeal this ridiculous decision. I pay a stamp, where are my rights? I deserve to get minimum wage if you've imposed a lockdown on my industry. I deserve that. Everyone else is getting it, so why are we not?"

Mr Ahearne is the owner of Number 1 Services Ltd which delivers and pumps concrete. His work has been brought to a standstill by corona virus.

Deputy Trott has said, they are listening. 

deputy_lyndon_trott_sky.jpg

Pictured: Deputy Lyndon Trott is leading the States response on financial support measures. 

We knew that we wouldn’t get everything right first off and that adjustments would be needed. Not only are the support initiatives new, they are also unprecedented in both their cost and urgency. But we are dealing with public funds and not confetti and we know that people want the support targeted as effectively as we can," said Deputy Trott. 

I have directed officers to resolve that so that we can update the measures accordingly before the end of this week. The measures will continue to be monitored and revised on an ongoing basis. The feedback from the self-employed and sole traders is hugely important in enabling us to get this right.

One additional measure being brought in to help people access the funds they are entitled to is a new 'virtual call centre'.

That is being set up now, to deal with the high volume of calls being received and should be running fro Friday morning. The States said further resources from other areas are also now being deployed to support the Business Support team to continue processing applications seven days per week as they keep coming in.

Paul Whitfield, Chief Executive of the States of Guernsey said:

“The establishment of a virtual call centre is important. Although we have strived to ensure that the process is as simple as possible, many businesses also wish to speak to officers before submitting their applications via e-mail. The call centre means we can do that, setting up as many lines as we need, and sticking to our objective of responding to the submission of every application or initial contact from businesses within 24 hours.

paul_whitfield.jpg

Pictured: Paul Whitfield is Chief Executive of the States of Guernsey and therefore leading the civil service response to the covid-19 pandemic. 

This call centre, combined with moving more people to the team, will mean we can continue to process applications while clearing the backlog as new applications come in. By the end of the week the Business Support team will have 20 people working with businesses to get them the support that they need, and if we need to augment that further next week we will do so.

“The team is working seven days a week, and with the additional resource we are continuing to support the aim of getting money into as many businesses’ bank accounts as we can, as soon as we can.

A number of other measures have also been introduced to help businesses during the lockdown. That includes the deferral of commercial TRP and Deputy Trott said those who haven't yet benefitted from that should come forward now.

“Two weeks ago I spoke with the representatives of the Guernsey Private Residential Landlords Association, and with many of their members. I also wrote to them, making it clear that the States’ clear expectation was that the benefits of the commercial TRP deferral would be pass to business tenants – and if not, we would be prepared to legislate.

“That position has not changed. Any business that feels its landlord is not passing on the benefits of the commercial TRP deferral should contact me direct and blow the whistle. If the reassurances I was given by the landlords is not borne out, I will act on that.”

Pictured top: Deputy Lyndon Trott and Paul Whitfield. 

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