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Changes at the top of Agilisys

Changes at the top of Agilisys

Friday 27 January 2023

Changes at the top of Agilisys

Friday 27 January 2023

The Chief Executive of Agilisys left his role in September 2022, just a few months before widespread IT failures engulfed the States of Guernsey – with that senior leadership role not directly replaced.

Richard Hanrahan had worked at the UK-based IT company since 2011 and became the CEO of Agilisys Guernsey when it was awarded a multi-million-pound contract to transform the States digital services in 2018.

His LinkedIn profile states that he was “leading a fantastic team of people at Agilisys Guernsey as they support the States of Guernsey's SMART Guernsey programme to deliver 21st Century IT, reform Public Service provision and support the development and growth of the Guernsey economy”.

Now it says he is “building new ventures”. 

Agilisys has confirmed to Express that “Mr Hanrahan left the role of CEO towards the end of last year”.

“Subsequently, his role has not been directly replaced, with the States of Guernsey now supported by a team that has been strengthened in recent months with new senior leaders including Client Director Nigel Muirhead and Service Delivery Director Cheryl Bennett, who have significant experience in Agilisys as well as working alongside public sector organisations.”


Pictured: The new senior leaders of Agilisys Guernsey. 

Serious issues with States IT reliant services first arose on November 25, 2022 after an air conditioning unit failed in the main server room. The switch - or fall-over - to a backup system also failed. 

This led to widespread disruption across many States of Guernsey delivered services, including the courts and legislature, schools, social security payments, payroll systems, ports’ check-in systems, emails, and other service websites. 

Further issues arose in December with another short outage to some of the above services caused by a power cut.

The States launched an internal investigation into the failures, and it's understood that external advice is being sought on improving digital resilience. 

A review into the government contract with Agilisys was launched by the Scrutiny Management Committee last summer, with a focus on “value for money”. 


Questions growing as IT issues continue

States IT outage to last all week

Deputies ban ormering at night but IT failures delay key runway debate

“Additional oversight" welcomed by Agilisys

States’ £200m IT partner faces political review

£200m. digital transformation to start this week

FOCUS: Agilisys halfway through restructuring States' legacy systems

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