Beau Sejour team gets national recognition

Thursday 29 October 2020

Beau Sejour has been recognised nationally for its operation and customer service, placing second out of hundreds of entries in the 2019 National Quest awards.

The centre was runner-up in the Top Performing Facility Managed Centre category.

Quest is the Sport England recommended 'continuous improvement tool' for leisure facilities. It's designed to measure how effective leisure and sports facilities are at providing customer service, and delves into the operation of each facility.

It looks into maintenance, cleaning, health and safety, customer experience, team dynamics, how the facility plans to improve and how it engages with the community among other areas.

Overall, there were 633 Facility Managed Quest sites in 2019, who were also up for the award.

Pictured: More than 600 sports and leisure facilities were up for the award.

"I'm honoured to be part of such a passionate and enthusiastic team who refuse to accept mediocrity - but instead to strive to improve continuously for the benefit of our community," said Head of Recreation Services, Sam Herridge.

"2020 has been a difficult year for our industry overall – but the team here at Beau Sejour and at our other outdoor sites have really risen to the challenge. All the team within Recreation Services have worked extremely hard to gain this national award, which is a ringing endorsement of how well Beau Sejour Leisure Centre and its surrounding grounds is being operated. It also demonstrates how committed all the team are in providing a quality and valued service for all our customers."

Beau Sejour continues to be one of the few leisure facilities in the British Isles to be open to the general public without any additional measures in place.

Pictured top: Beau Sejour Leisure Centre.