Full Description

Our client is seeking an IT Senior Service Desk Administrator to provide IT support primarily in managing business-as-usual and change project activities. This role involves working within a multi-skilled team, supporting a variety of industry-standard IT hardware and software, and carrying out facilities tasks as required. It is a dynamic environment requiring adaptability and proactive decision-making to meet deadlines. The role also involves liaising with in-house technical teams, business users, third-party vendors, and consultants. Click here to read more. Job Duties: Providing IT technical support for industry-standard hardware and software through their lifecycle Delivering IT and related assistance upon request via the Service Desk Mentoring and training junior or new team members Processing Identity and Access Management requests Supporting IT projects as required Performing routine inspections and upkeep of existing installations Following internal standards such as ITSM, ISO27001, GDPR, and Change Management Managing IT administration/documentation, including Asset Register and Application Processes Participating in the IT Operations on-call rota and occasional weekend work Carrying out facilities tasks as required Job Requirements: Minimum of 3 years of technical experience supporting Microsoft OS and Applications, including MS Office, Enterprise Applications, SCCM, and endpoint security systems Minimum of 3 years of experience providing IT support to business users Strong communication skills, both written and verbal Effective time management, prioritisation, and problem-solving skills Delivery and quality-focused mindset Willingness to work in a flexible and dynamic team environment Exposure to Citrix, O365, Azure, Mitel, Active Directory, and Service Desk Ticketing Platforms Familiarity with IT processes and standards ITIL V4 Specialist certification desirable What Youll Love:This role offers the chance to be part of a fast-paced and dynamic IT environment where proactive engagement and decision-making are key. Youll work with a flexible, creative, and delivery-focused team, handling various IT challenges. The position also supports professional growth, encouraging initiative and continuous improvement in a collaborative and supportive setting. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists byclicking here

For more information please visit http://www.itchyfeetoffshore.com/jobs/31199-it-senior-service-desk-administrator-guernsey/.

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