Customer Support Centre Manager
This is a great opportunity for a Customer Support Centre Manager to join a mobile network in Guernsey.
The successful applicant will be responsible for effective management and leadership of the customer support centre (CSC) to ensure a timely, efficient, accurate & high quality customer service experience; whilst being responsible for the provision of customer support for billing enquiries, sales and general issues, IP and mobile support, against customer expectations and within service level standards.
The successful candidate will have a minimum of 5 years proven experience of managing and leading a team of customer service professionals, holding excellent customer service and interpersonal skills with a consultative approach; able to work with stakeholders at all levels both internal and external to the Sure business. Applicants will have excellent analytical and problem solving skills, curious, comfortable challenging the status quo; be highly driven and self-motivated with the ability to work alone or as part of a team.
More information about the role is available upon request contact the team today for further details.
For more information please visit https://www.alexanderdaniels.gg/job/customer-support-centre-manager/.
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