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Bank survey shows commitment to humans despite AI

Bank survey shows commitment to humans despite AI

Wednesday 03 April 2024

Bank survey shows commitment to humans despite AI

Wednesday 03 April 2024


A global report from HSBC notes that AI use is set to surge in businesses but the “power of human interaction” will continue to play a central role.

Head of Commercial Banking for HSBC in the Channel Islands and Isle of Man, Aline Ayotte says the survey of 2,900 business leaders in eight markets will resonate with local firms as a commitment to invest in the workforce has been revealed.

88% of respondents expect that digital transformation will be important to success over the next ten years. However, only 60% believe their company is well prepared for the emergence of new technologies, with 82% saying they are investing in new talent in response to rapid advances in technology. 

Within the UK, a quarter of businesses said they were already using generative AI - and a further 50% said they intended to invest in AI within two years. 

Significantly for the islands, collaboration is identified as fundamental to business success in the coming 10 years. 83% of business leaders agree that collaboration beyond national borders through international partnerships and networks is key. 

Ms Ayotte said: “As international centres for financial services and commerce, Jersey, Guernsey and the Isle of Man all place a strategic importance on developing cutting edge digital economies. As such, the findings of this latest global report should resonate clearly, particularly given the emphasis business leaders place on cross-border collaboration – an area where the islands all excel. 

“Our customers are increasingly positive about artificial intelligence and the numbers embracing the opportunities it creates looks set to accelerate very quickly.” 

Barry O’Byrne, CEO, Global Commercial Banking at HSBC, added: “The fourth industrial revolution will transform businesses as new technology and ever-increasing levels of automation are integrated into the workplace. What our Digital Horizons report makes clear is that successful businesses will not see a diminished role for human skillsets.  

“To remain competitive, businesses will need to harness new technology to empower teams to perform better, more efficiently and more creatively. This agility will require new ways of thinking and working, and different capabilities.” 

Pictured (top): Aline Ayotte. 

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