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Why customers are complaining about financial services providers

Why customers are complaining about financial services providers

Tuesday 31 May 2022

Why customers are complaining about financial services providers

Tuesday 31 May 2022


Sophisticated scams, bank account closures, pension plan transfers and insurance for boiler repairs are among the growing complaints from consumers landing on the desk of the Channel Islands' key financial complaints body.

The Channel Islands Financial Ombudsman, a pan-island independent dispute resolution service, saw its case load increase by a fifth last year, as the world emerged from lockdown and new issues emerged.

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