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St. Peter Port power cut continues to impact States' IT

St. Peter Port power cut continues to impact States' IT

Tuesday 03 January 2023

St. Peter Port power cut continues to impact States' IT

Tuesday 03 January 2023


Most of St. Peter Port was without power early this morning after a network fault.

The impact is still being felt with the States' IT systems among the services affected.

Guernsey Electricity said that all supplies were restored just before 4am.

We would like to thank our customers for their continued understanding and apologise for any disruption caused,’ Guernsey Electricity said in an update on social media.

“Anyone still without power can call our emergency line for further assistance.”

The power went off at around 12.30am, according to residents, with a “very large volume of calls” to its emergency line.

Some complained that their calls went unanswered.

It has not yet confirmed the cause of the fault, the affects of which included knocking out the traffic lights on St Julian's Avenue.

Traffic and Highway Services said that arrangements are being made to replace the failed components "as soon as possible".

"In the interim, drivers are asked to pay particular attention in the area and to assist pedestrians in crossing the road safely," it said.

Problems have also hit States's IT systems.

A States spokesperson said this morning: “Unfortunately as a result of the power outage overnight in St Peter Port, some IT systems including gov.gg have been affected this morning.  This has particularly affected systems that were still undergoing restoration work following the outage issues in December.”

Frossard house air conditioner

Pictured: States' IT systems that were still being restored following an outage in December were affected by this morning's power cut in St Peter Port.

On 16 December, the States said its IT systems were online and it was “business as usual”.

It followed everything going offline, from schools’ wifi and email accounts to benefit payments, when a server room at Frossard House got too hot after an air conditioning problem on 25 November.

A switchover to a backup system failed and an investigation is under way.

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