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States IT back online after persistent problems

States IT back online after persistent problems

Saturday 17 December 2022

States IT back online after persistent problems

Saturday 17 December 2022

It was said to be “business as usual” for States IT systems yesterday, after yet another short outage this week.

Problems have dogged the IT infrastructure since an air conditioning failure took services offline two and a half weeks ago and struck again on Wednesday as deputies raised questions about who was responsible and whether there would be an independent review into the matter.

“States IT systems are online and it is business as usual,” a States spokesperson said in response to questions from Express on Friday.

“As part of our work following recent disruption to IT systems we needed to carry out essential testing and maintenance to power supplies on Tuesday evening. 

“This was to ensure the resilience of power supplies to mitigate the risk of further serious disruption. There was always a risk that this essential testing of power supplies would result in some short-term disruption, however systems were all back online by Wednesday afternoon.”

In the Assembly, Deputy Heidi Soulsby raised fears that the problems could mean that the States’ payroll would not work.

The government website could not be accessed at times earlier this week.

“There are no concerns regarding running staff payroll as planned,” the spokesperson said.

An internal investigation is under way over the failure and Policy & Resources President, Deputy Peter Ferbrache has said there was no intention to hide anything.

Deputy Peter Ferbrache

Pictured: Deputy Peter Ferbrache.

A decision on whether a full independent review was needed will be made once the internal review is finished.

He has confirmed that Agilisys, which has a 10-year contract to modernise States IT systems, was not responsible for maintaining, testing or responding to the warning system in place to alert when the equipment room at Fossard House gets too hot.

It was also not responsible for maintaining or testing the air conditioning system.


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