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Barclays has recently achieved 98% in the Business Disability Forum’s world-renowned Disability Standard, the highest ever score awarded to any organisation since it was introduced in 2004.
Barclays’ branch at Library Place has followed the lead of Barclays in the UK with more services focused on accessibility than ever.
The facilities include the installation of hearing loops in the banking hall and meeting rooms, and two ATM’s with audio facilities.
A further range of aides are also available, including templates to help complete cheques and credit slips, bank note gauges to help the visually impaired and high visibility debit cards; the design of which helps better identification, orientation and reading of the information on the cards.
Barclays’ staff are being trained to assist with those who require one-on-one support and to help make their banking experience easier. In order to improve their understanding of the challenges faced by their clients, staff were provided with a number of tools as part of the training, such as gloves which simulated the impact of arthritis, and glasses which demonstrated a range of visual impairments.
Managing director of Barclays in Jersey, Paul Savery, said: “Our aim is to provide accessible services for all our customers, regardless of age or ability. We've made good progress, but have much more planned to improve further.”
“We take our responsibilities in this area very seriously. We proactively engage with local disability organisations and charities to obtain their views on how best to improve our products and services and we welcome the insight this knowledge brings.
“We do this, not only because it makes good commercial sense, but simply because it's the right thing to do. It's consistent with our values and culture of helping everyone achieve their potential.”
