IsleDeliver and Co-Op launch grocery delivery service

Tuesday 17 November 2020

The Co-op has started delivering groceries to people's homes, following the success of a pilot scheme that supported the community during lockdown.

Islanders will be able to shop online through a dedicated website, and have their groceries delivered within 24 hours by Isle Deliver, Guernsey Post’s new food delivery service.

“At the start of lockdown, we introduced a pilot scheme for essential home deliveries to support customers unable to visit their local shop,” said Co-op CEO Mark Cox. 

“We were receiving up to 100 calls per day in the early weeks, so partnered with the Ron Short centre who helped distribute to the elderly and vulnerable on our behalf. Since then, we have worked hard with our partners to establish a permanent offering and support our local communities, so are now immensely proud to be able to do that.”

Deliveries will be made by IsleDeliver’s dedicated fleet of specialised, refrigerated vans, alongside the M&S deliveries already being offered. Guernsey Post is the driving force behind the service, however it is being operated independently from ordinary postal services.

Pictured: Mark Cox, CEO of the Channel Islands Co-Operative Society. 

“We are really pleased to be able to partner with the Co-Op to provide a bespoke delivery solution through our IsleDeliver Service,” said Guernsey Post CEO Boley Smillie.

The initiative has launched with almost 5,000 Co-Op products available. Members will be able to receive their dividend through the service and Mr Cox said that the service will improve based on customer feedback.

“It is an ongoing process for us, and we will develop this over time following testing and learning with customers,” he said.

“We will improve the functionality of the site and listen to customer feedback to improve what we are offering.”

Click HERE to read more about the Guernsey Post’s IsleDeliver service.