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Following disruption this week, Aurigny has issued a statement, published in full here:
An Aurigny spokesperson said: “We remain committed to providing our customers with the highest standard of service and reliability. This week, we encountered a series of unforeseen challenges, but we’re actively working to ensure that these are managed effectively, and that normal service is resumed as quickly as possible.
On Monday, the ACMI aircraft, wet-leased from Jump, was sent to Toulouse for a routine but time-sensitive inspection. During this process, it was discovered the aircraft required a landing gear replacement. Although landing gears are currently in short supply due to ongoing global supply chain challenges, Jump is diligently working on a replacement to ensure the aircraft, and its crew are back in service promptly.
These unexpected developments on Monday, combined with adverse weather conditions in Guernsey and a bird strike, have temporarily reduced our operational resilience. Additionally, we faced minor delays due to congestion at certain airports and follow-up service entry checks on our newest ATR fleet member, G-PEMB. We are pleased to report that G-PEMB is now fully operational and free from service entry defects.
Despite these challenges, we are utilising our complete fleet including our Dornier aircraft and crew wherever possible to maintain service continuity. Our team is also working closely with Jump to expedite the landing gear replacement process.
We want to assure our customers that we are actively monitoring the situation and exploring additional options to enhance our capacity and minimise disruptions. We thank you for your patience and understanding as we work to restore our full schedule and continue to prioritise your travel experience.
For more information and updates, please visit our website or contact our customer service team on 01481 267267 or Whatsapp on 07436 422214.”
