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"Unforeseen challenges" continue to affect flights

Friday 16 August 2024

"Unforeseen challenges" continue to affect flights

Friday 16 August 2024


Aurigny says it is "exploring additional options" to minimise the risk of further disruptions for passengers this summer.

The airline has been hit by a series of "unforeseen challenges" over the past week, it said.

A spokesperson for the airline said some of those challenges are now behind them, but others continue to put pressure on the fleet and crew.

The unforeseen challenges included aircraft maintenance, a bird strike, congestion at destination airports, and fog - all of which combined mean the airline is suffering from temporarily reduced operational resilience it said.

“We remain committed to providing our customers with the highest standard of service and reliability," pledged the airline's spokesperson.

"This week, we encountered a series of unforeseen challenges, but we’re actively working to ensure that these are managed effectively, and that normal service is resumed as quickly as possible."

Aurigny's statement can be read in full HERE.

The unforeseen challenges meant that the airline's newest aircraft - G-PEMB - was temporarily  out of action but it is now flying again. 

Other aircraft have also been dispatched to cover routes they don't usually fly.

“...we are utilising our complete fleet including our Dornier aircraft and crew wherever possible to maintain service continuity," said Aurigny's spokesperson.

Aurigny has faced some criticism on social media over the past week for not updating flight information often enough - however, at most airports the airline flies to that is the responsibility of third party organisations. 

The airline's website offers 'flight disruption information' which is regularly updated and staff are available by telephone or WhatsApp to help where possible. 

“We want to assure our customers that we are actively monitoring the situation and exploring additional options to enhance our capacity and minimise disruptions," said the Aurigny spokesperson.

"We thank you for your patience and understanding as we work to restore our full schedule and continue to prioritise your travel experience.

“For more information and updates, please visit our website or contact our customer service team on 01481 267267 or Whatsapp on 07436 422214.”

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Pictured: Is it too early to call 2024 Aurigny's 'annus horribilius'? 

Aurigny faced similar problems earlier this year, when a "black swan" of events caused numerous issues.

Repeated delays and cancellations were put down to technical issues with aircraft, as well as crew pressures. 

The States-owned airline said the significant disruption seen during the late winter/early spring period was compounded by “unforeseen” technical difficulties affecting the Embraer jet and ATR fleet on top of scheduled maintenance and inclement weather.

At that time Aurigny had to change its schedules so it could cope, even after bringing in additional leased aircraft.

This year has also seen the airline sell of its Embraer Jet which was often used on the Guernsey to Manchester and Gatwick services.

READ MORE...

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