Patient survey open until the end of this week

Monday 04 June 2018

This week will be your last chance to have your say on services provided by the MSG as part of its latest patient survey.

The Medical Specialist Group launched it in May, aiming to gather feedback on how it might be able to make any improvements to its service delivery.

The annual survey which was introduced in 2014 has been taking place over a four week period giving patients the opportunity to take part until 8 June, after which the results will be analysed and included in the MSG’s Annual Report later in the year.

In each of the four previous annual surveys, between 85-90% of patients have said their overall MSG experience was very good or excellent, with areas such as communication and facilities consistently scoring highly.

The process has not been all plaudits for the MSG though, with some patients each year expressing concern about the lack of parking and also the length of time they had to wait for their appointment.

“We take on board the negative comments as well as the positives and have taken measures to try to address those,” said MSG chief executive, Debbie Guillou. “We managed to re-arrange the car park to create a few extra spaces and also to adjust the consultants’ lists to try to lessen the amount of time patients have to wait in the reception areas for their appointment.”

The MSG said it has also been pleased that an increasing number of patients each year are prepared to spare a couple of minutes after their appointments to complete the questionnaire.

“In 2014 we had 170 patients completing the survey during the four-week period and this has risen steadily to 459 patients in 2017, so we are hoping for another good response again this year,” said Miss Guillou. “Patients come to the MSG because they have significant health issues and they don’t need any extra hassle to deal with, so we are committed to making their time in our care as smooth and comfortable as possible.”