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Independent scrutiny to be applied to States IT review

Independent scrutiny to be applied to States IT review

Thursday 09 February 2023

Independent scrutiny to be applied to States IT review

Thursday 09 February 2023

PwC has been appointed to apply extra independent scrutiny to the review into outages which caused major disruption to States IT systems before Christmas, and since then on a lesser scale.

An internal review is still ongoing, but pressure from deputies has persuaded the Policy & Resources Committee to seek a professional opinion.

Serious issues with digital services first arose on November 25 2022 after an air conditioning unit failed in the main server room. The switch - or fall-over - to a backup system also failed.

This led to widespread disruption across many States-delivered services, including the courts and legislature, schools, social security payments, payroll systems, ports’ check-in systems, emails, and other service websites. 

Further issues arose in December with another short outage to some of the above services caused by a power cut.

President Peter Ferbrache said the findings of both the internal review and the PwC assessment will be made public once complete “on the basis that it is important to give the community confidence that the issues have been identified and are being addressed”.

“In the meantime, work has continued to improve the resilience of the States’ main websites and other IT systems, this includes migrating and other sites to new data centres which was completed last week.”


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