Condor apologises for late notice of cancellations

Tuesday 26 March 2024

Condor Ferries has apologised after cancelling a sailing on Sunday, with some passengers upset at the very short notice they were given.

The Condor Liberation was due to sail between Poole and the Channel Islands but it couldn't because of damage sustained during rough weather on Saturday.

In a statement issued on Monday afternoon, a spokesperson for Condor sought to explain what had happened.

"The cancellation of our high speed service from Poole yesterday (Sunday) was caused as we were unable to complete a repair to Condor Liberation which was necessary following Saturday’s sailings in bad weather," the spokesperson said.

"We sincerely apologise for the late change and inconvenience caused to passengers who were offered alternative departures."

Pictured: The Condor Liberation and Voyager moored in St Peter Port Harbour on a previous occasion.

Some passengers booked on the Liberation sailings on Sunday were disappointed by the cancellation, and they posted on social media to express that.

A woman who was booked to travel with her children to Jersey, said she was told the cancellation was due to "yesterday's adverse weather conditions". She also said she only received the message informing her the boat was cancelled one hour before it was due to sail on Sunday. She and her family were already at the harbour when they received the message.

Another passenger was a university student hoping to sail from Poole to Guernsey for the Easter break.

He said he had driven more than one hundred miles to the port and was checked in with his car at Poole Harbour when he was told the boat was cancelled.

He said passengers in Poole were told just 30 minutes before departure that it was cancelled due to damage to the boat.