JT customers 'offline' for six hours

Monday 13 July 2020

Engineers had to work through the night to get the Channel Islands back online after a JT outage hit internet, mobile and landline services, including 999 numbers, ATMs and airport check-ins.

Systems went down at about 18:55, affecting customers in both Guernsey and Jersey.

Service announcement; We can confirm that our engineers have identified an issue impacting a number of our broadband, landline and mobile customers and are working hard to fix this. We will update you as soon as this has been resolved. Thank you for your ongoing patience.

— JTHelp (@JTGlobalHelp) July 12, 2020

Services returned to normal around 00:55 this morning.

This was followed by a 20 minute outage at 04:00, which only affected around a quarter of subscribers.

The cause of the fault remains unclear, but JT says it is investigating. 

Critical Internet #outage ongoing: #JTGlobal in #Jersey since 6:55 PM BST for 35 min, impacting #SaintHelier

Live map and analysis
https://t.co/OXKeMC6GQu

Retweet if still down for you as well#jtglobalhelp #JTGlobaldown #JTGlobaloutage #nointernet #Jèrri #evenings pic.twitter.com/wQQRi1Bjvp

— Fing Internet Alert (@outagedetect) July 12, 2020

“I’d like to apologise to our customers for the problem with JT services yesterday evening," said JT Managing Director, Daragh McDermott.

"JT's networks are now working normally again after the problem, which affected landlines, mobiles and internet services in Jersey and Guernsey. Our engineers got to work immediately, and made sure services were running again as quickly as they could.

"We are now isolating the root cause and putting measures in place to prevent it happening again."

Pictured top: St Peter Port.