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Cash payment at Longue Hougue to be discontinued

Cash payment at Longue Hougue to be discontinued

Wednesday 20 January 2021

Cash payment at Longue Hougue to be discontinued

Cash payments will no longer be accepted from Longue Hougue from next month, as those operating the site want to shorten the "fairly long" queues of vehicles they see on a daily basis.

The move to electronic payments only will come into effect on 1 February, reportedly in an effort to reduce waiting times and improve traffic flow at the Longue Hougue Household Waste and Recycling Centre.

From that date, any charges will have to be paid using debit or credit card or another automated transaction system, such as Apple Pay or Google Pay.

However, Guernsey Waste Recycling Officer Tina Norman-Ross said that there would "still be provision for those people who genuinely do not have a bank card". She expects this to amount to "very few" people and it will be left to the discretion of the site staff.

On average we have more than 500 vehicles visiting daily and this often leads to some fairly long queues," she said.

"We understand this is not ideal and so we have been looking at ways to improve the customer experience and speed things up.’’


Pictured: Some items, such as general household rubbish and polystyrene, carry a charge, while others can be dropped off for free. 

"With card transactions, receipts will be generated automatically, which is much quicker than having to deal with cash transactions and manual paperwork.”

Charges apply to mattresses and any items for disposal – such as general household rubbish, polystyrene, and videos. Other materials can be dropped off free of charge.

Longue Hougue is now a one-stop solution for households who need to dispose of anything that they no longer need: from general rubbish which they pay for, to items such as old plant pots and televisions that can be recycled and which are free to drop off," said Mrs Norman Ross.

"That’s not forgetting items that are in good condition, which can be donated to our on-site reuse partners GO."

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