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Guernsey Airport is looking to appoint a third party service provider to handle all passengers who require assistance when at the Airport.
Passengers who need extra support are currently handled by the ground handling agents for airlines, but the use of a dedicated team for this is more typical in the UK and could now be adopted at Guernsey Airport.
The successful bidder would be required to provide access equipment compatible with aircraft types that regularly operate at Guernsey Airport and to provide staff to assist passengers in their travel to and from the aircraft.
The organisation will be required to meet the needs of those requiring assistance, and tailor support to a wide range of passengers with disabilities and reduced mobility issues during the airport’s operational hours.
Head of Aviation Services at Guernsey Airport, Ash Nicholas, said: “Guernsey Airport recognises the need to provide appropriate assistance for all passengers. To help improve our customer service, we are looking for a provider to help meet the expectations of passengers travelling with reduced mobility and or disability issues.
"By appointing a dedicated service provider we believe this will improve customer service and give timely and appropriate support for all passengers.”
The deadline for interested parties to register their interest is 12:00 on Friday 16 August. To find out more information, click here.
Pictured top: Guernsey Airport.
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