New categories for 2018 Sure Customer Service Awards

Friday 17 August 2018

Individuals, teams and businesses can be nominated in this year’s Sure Customer Service Awards.

Now in its eighth year, the awards recognise excellent customer service across a variety of sectors in the Channel Islands.

The new, more specific, nominations are designed to attract more nominations from a wider selection of industries across the islands. There are two weeks left to nominate, and already more than 1,000 online nominations have been received – with thousands more on paper.

Guernsey’s awards will take place in September – two months later than usual – to consider nominations from tourists over the summer months. 

The 2018 categories are: aspiring star, self-employed, best team, best individual employee, best service in travel and accommodation, best service from leisure and tourism, best service in food and drink, best retail service, best service from professional and personal services, best service through digital innovation and the people’s choice. One overall winner is then selected from the 11 category winners for the overall customer service award.

 Sure’s Chief Customer Officer, Charlotte Dunsterville, said: “It’s important to highlight excellent customer service and recognise those who truly go above and beyond for customers.

“Introducing new categories this year will hopefully identify people from businesses and sectors we’ve not received votes for in the past, particularly with the categories specifically for leisure and tourism and travel and accommodation.”

Nominations already received include a retail assistant who has been described as going “above and beyond” as well as being “incredibly knowledgeable in the product and industry”.