Best Western Hotel de Havelet has received a top industry award for excellence in customer service.
At the annual member conference in Brighton, the hotel was named winner of the Best Customer Experience award in the small hotels category.
The hotel said the award is based on feedback forms and complimentary letters received by Best Western, "outstanding traveller reviews posted on Trip Advisor were also taken into consideration."
It's the second time the hotel has picked up the accolade having previously won it in 2014 with General Manager of Best Western Hotel de Havelet, Gennaro Festivo, saying he and his staff are: "absolutely delighted to receive this award for a second time."
He said: "We always strive to achieve high standards of customer service so it's great to be recognised for all the little things our staff do everyday to give people a positive experience. The fact that the award is based on guest comments makes it even more special."
Les Asplen, Managing Director of Best Western Great Britain, said: "It's important to take time to recognise the excellent work going on across our brilliantly different collection of hotels. No two Best Western properties are the same, and that uniqueness is central to our hotels personalities and individual guest experiences"
"The awards help us recognise the hotels which are setting the bar highest with their exceptional standards of customer care and guest experience of which we are immensely proud."
Pictured above l-r: Tim Rumney - Chairman of Best Western Great Britain, Mark Lona - Matthew Clark Wines, Gennaro Festivo - General Manager Hotel de Havelet, Sandis Zile - Assistant General Manager Hotel de Havelet, Nigel Barden - Awards Host.
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