The Guernsey Competition & Regulatory Authority has confirmed it was notified by the company shortly afterwards, in accordance with its licence conditions.  

Now, Sure will conduct its own investigation into the outage before sending a report to the GCRA. 

Only if the regulator feels it appropriate will an independent investigation be launched after considering that initial report.  

Sure said it “coordinated with both the emergency services and the GCRA during the outage to ensure everyone was kept up to date, right up to the moment it was rectified”.  

The GCRA said a notification of this would be publicised at the time, which could be several months away. 

Pictured: Sure is continuing to upgrade the network to fibre, with those services unaffected during the outage.

Alistair Beak, Group CEO of Sure, said this was the first outage of its kind: “We pride ourselves on the resilience of our networks, which we continuously invest in to ensure our island community stays connected... we rectified the issue and have put measures in place to reduce this from happening again."

In Jersey, the largest telecoms provider JT recently avoided a fine from the Jersey Competition & Regulatory Authority for a two-hour outage for emergency services calls after its call handling platform failed. 

It was the tenth 999 outage since 2020, and JT was fined £380,000 for a related incident which the watchdog said could’ve had “potentially life –threatening consequences”. 

The regulator this week said JT wouldn’t face another fine for the latest outage saying “numerous steps” had been taken to improve the service including establishing a new call handling platform.