“Each time an islander uses the Speed Checker app...and completes a speed test, the results are included.  

“The Q1 2024 results represent a sample size of almost 350 people over the period. Speed Checker has been running since 2008 and performs millions of speed tests every month worldwide for internet users.” 

You can see the latest GCRA results below: 

“The ‘broadband speed test results’ published by the GCRA today are extremely limited as they don’t reflect the range of packages available in Guernsey,” said Mike Fawkner-Corbett, Head of Consumer at Sure. 

“Including Starlink is misleading as it is a niche satellite-based service that the vast majority of properties in Guernsey do not require. 

“Sure’s investment, with the States of Guernsey, in fibre broadband is quickly changing the broadband landscape across the island with 60% of properties now able to fibre and access speeds of up to 2Gbps – double the speed that most UK households can access.” 

Pictured: Mike Fawkner-Corbett, Sure.

Similar concerns were raised by a spokesperson for JT, who welcomed the initiative but wanted to highlight that the speeds are only averages. 

“If you've opted for an option like the 1Gb fibre service, the actual speed you experience will be 1Gb, much higher than these averages suggest.  

“This is because the overall average is affected if a large number of people on the same provider, select slower speed packages. Our team is always happy to provide further clarification and support in selecting the service that best matches individual requirements, ensuring customers receive the speed and quality of service they expect.’” 

Guernsey Airtel Limited is seeking more information on how the figures were calculated and provided a larger statement to Express on the move by the GCRA, which can be read in full below: 

“Guernsey Airtel Limited (GAL) acknowledges the 'Broadband Speed Test' results released by the Guernsey Competition and Regulatory Authority (GCRA), which attribute an average speed of 61.1 Mbps to GAL. This figure is noteworthy considering that a significant portion of our fixed customers subscribe to broadband plans equal to or less than 40 Mbps speed bandwidth in Guernsey. 

“However, as GAL and Sure Retail utilise identical 'wholesale fibre/copper broadband access' from Sure Fibre to provide Fixed Broadband Services, we expected our speeds to align with those of Sure Retail. Consequently, GAL has formally requested detailed information from the GCRA regarding the procedures, factors affecting broadband speeds considered, and customer-subscribed broadband speed bandwidth samples used in their test. This request is especially pertinent given that all three local telcos offer identical speed bandwidth fibre/copper broadband products.  

“GAL has consistently voiced concerns regarding the disparities in Guernsey's Telecom market, particularly as their ability to provide mobile and fixed broadband is contingent upon access to various wholesale services. These services include 'wholesale fibre/copper broadband access', 'wholesale on-island leased lines', 'wholesale inter-island link between Guernsey - Sark/Alderney', 'wholesale SP interconnect', and 'wholesale IP/Internet feed (ISP)'. Notably, only the pricing of 'wholesale fibre/copper access' and 'wholesale on-island leased lines' are regulated, resulting in an uneven playing field.  

“GAL urges the GCRA to address these concerns promptly. Rectifying the disparity in access to prohibitively priced regulated and non-regulated wholesale services will enable GAL to deliver competitive and fastspeed data experiences to its customers. This action will foster efficient competition and enhance service quality for consumers.”