Aurigny warns of further issues elsewhere

Wednesday 30 August 2023

Some passengers may still be affected by the problems with National Air Traffic Services on Bank Holiday Monday, with Aurigny urging them to get in contact with customer services.

While Aurigny's flights are operating normally - and have been since Tuesday morning - the impact of the widespread problems on Monday night may have left some people displaced due to other connecting flights being missed, cancelled, or diverted.

A spokesperson for the local airline said passengers were "understanding" when the "significant disruption" occurred on Monday, while services were "operating normally" yesterday. 

However, continued disruption was expected "due to the number of cancelled flights on other airlines". 

Aurigny also advised that airports are expected to be busier than normal so passengers should allow plenty of time to check in and pass through security.

Aurigny said anyone affected in that way should contact customer services to rearrange their travel if necessary.

“We would like to thank our passengers for their understanding yesterday as we dealt with significant disruption caused by the technical issue experienced by National Air Traffic Services," the spokesperson said.

"Thankfully we were able to operate almost all our scheduled flights, albeit in some cases with lengthy delays. We did need to cancel flights on our Guernsey to Birmingham route with passengers due to travel yesterday being moved to an extra flight that we have been able to schedule today.

“At the current time, all our scheduled flights are operating normally. We appreciate that there will continue to be some disruption to travellers due to the number of cancelled flights on other airlines. Almost 300 flights either to or from Gatwick were cancelled yesterday for example. If passengers are still delayed or have missed connecting flights for example, they should get into contact with our customer services team.

“We would also like to thank Guernsey Airport and its staff for keeping the airport open late into the evening with our last flight of the day landing just before midnight.”

Passengers arriving in Guernsey on that last flight very late on Monday night had been delayed since early afternoon. Some of those passengers included people who had been delayed by almost an entire day on Saturday on their outbound travel as a result of technical problems affecting Aurigny's Jet.

Disruption on Friday had a knock on effect on Saturday morning and into the afternoon and evening, with some passengers being offloaded from the red eye on to later flights which were then delayed.

Some passengers told Express that rather than arriving at their destination by Saturday lunchtime, they arrived at nearly 02:00 Sunday.

Other commented on social media that they had to cancel trips abroad as a result of delays on Friday with those passengers being advised to speak with Aurigny's customer services team at the time.