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Continuing efforts from Aurigny to improve its punctuality and reliability have paid off, according to the airline's CEO.
Latest figures show it has seen its best "on-time" performance in the last four years with 81.3% of flights departing within 15 minutes of their set time in the last three months. That was an increase of 9% on the previous year.
When weather delays are excluded, that performance increases to 88%.
“Everyone at Aurigny knows how important it is for our customers to get to their destination on time and without delay. We are always looking at ways we can improve our punctuality and reliability, and I’m delighted we’ve been able todeliver some of our best ever performance figures over the last three months," Aurigny CEO, Mark Darby, said.
"It is a real testament to the enthusiasm, dedication and team work from everyone across the airline; from the ground staff, operations team and crew, to the engineers, airport staff and office staff. They have been working incredibly hard over the summer and without this collective commitment, these improvements would not have been possible."
The London Gatwick route, Aurigny said, was improved by the new team based at the airport. Since the team started, 75% of flights have left within 15 minutes of planned, a 12% improvement on the year before.
That 15% of delays were mostly caused by factors outside of Aurigny's control as well, with restrictions on slots being the core problem. Reliability wise, only two flights were cancelled to Gatwick over the three month period.
Pictured: New fog-busting ATRs Aurigny is looking to purchase. The airline said the new aircraft will help to cut down weather related delays and cancellations.
"Looking forward, we want to build on this performance and continue to deliver the high standards of service, punctuality and reliability that the community deserves. If we can do that, it can only help us to attract new passengers to the airline and visitors to the islands," Mr Darby added.
"Finally, I’d like to take this opportunity to thank all of our customers who have helped us to reach these standards by turning up on time and ensuring we can depart on schedule. Of course, there will always be occasions when we do face delay, such as during adverse weather, and we appreciate everyone’s patience and understanding during those times. We are always looking at ways we can combat adverse weather, and we believe our proposed purchase of new ATR72-600 aircraft will not only be more technically reliable, but with ClearVision technology, can make a significant difference in fog and poorvisibility.”
Pictured: An Aurigny ATR.
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