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Fortnite users playing on a PC are having problems logging into their account following a security update from Norton Antivirus.
The latest version of the popular anti-malware software appears to be blocking part of the game as potentially unsafe, although Norton has told customers via Twitter it is a “false positive alert” and it is working on a fix.
We are aware that some players are experiencing login issues after receiving an update from Norton Antivirus. We have reached out to Norton to assist them in their investigation.
— Fortnite (@FortniteGame) August 5, 2018
Due to recent changes on file attribution analysis this could have happened. Our Security Response Team is actively looking into this and we'll get back to you with an update. -Karthik
— Norton Support (@NortonSupport) August 5, 2018
“We’re aware of this false positive alert and reported this to our security response team,” multiple users were told on the social network.
Fortnite’s creators Epic Games told players it had contacted Norton “to assist them in their investigation”.
Some users of the popular online game have reported being unable to play for as much as seven hours.
I have literally been sitting here for the last 7 hours. I’ve uninstalled the game and launcher twice, as well as searched just about every web page on google and countless videos on YouTube. https://t.co/WrusvYxDSp
— Dalton (@Tyduf) August 5, 2018
Sorry about this. We are currently working on it. Will update with more information soon. -raj
— Norton Support (@NortonSupport) August 5, 2018
Epic Games recently revealed that the title would be coming to Android devices soon, but would not be downloadable from the Google Play Store.
The game will be available to download directly from the official Fortnite website instead, to avoid paying a cut of 30% that apps are forced to pay on Google’s app store.
