Directs, administers, and controls the day-to-day operations and activities;
Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines and requirements, ensuring efficiency and economy;
Manages profit and loss, including the optimal performance of facility operations, to achieve or exceed budgets and key performance indicators.
Key Responsibilities
Act as a Duty Manager in the Managers absence;
Provide leadership, support, and guidance to facility management;
Responsible for the opening and closing of the store, ensuring that tills are accurately cashed up and appropriate documentation is completed in line with company procedures;
Ensure compliance with an established company and regulatory guidelines and procedures to provide high-quality service and outstanding customer care;
Maintain accurate forecasting and availability levels across the store prioritising off sales and low levels;
Calculate staffing cover ensuring appropriate levels of till cover are maintained;
Accurately implement cycle and promotion changes to drive customer offer in-store and promote key lines;
Provide and train others to deliver great service and regularly observe an individuals interaction to provide feedback;
Ensure the correct procedures are followed for wasting stock;
Drive an accurate till operation by colleagues in-store to reduce risk and loss and drive productivity;
Adhere to and correctly implement shop floor and stock processes, policies and procedures;
Ensure the correct procedures are followed for wasting and reducing stock;
Ensure all employees receive the appropriate training and education, including ongoing compliance training;
Ensure that customers know what products and services are on offer;
Ensure that customers can pay quickly and easily and leave the store feeling positive;
Establish good working relationships and clear channels of communication with the respective team;
Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent;
Ensures and promotes the development of the team/succession planning through coaching, training, and leadership development;
Assist with moves within the section;
Maintain high standards of the sales floor, warehouse, back of the house and till point hygiene;
Use of tills and other equipment most accurately and efficiently;
Ensure stock is presented in a visually appealing and tidy way;
Handle customer refunds/ queries and complaints efficiently;
Ensure all damaged stock is removed from sale and waste is correctly recorded;
Replenish and manage stock;
Advise stock orders if required;
Assist stock control when carrying out stock checks daily and full stock takes when needed;
Assist with moves within the section;
Assist in Deliveries, book in and check as needed if stock control is not available;
CRTs (which is submitting proof of educational discount to Apple), when needed;
Use commercial documentation to access information relating to your department;
Maintain cleanliness of equipment and storage areas;
Adhere to company policies and procedures;
Adhere to Health & Safety regulations and maintain a safe working environment;
Watch out for theft, fraudulent methods of payment and deceitful purchases;
Support and help colleagues with their work and get behind company initiatives as
and when they arise;
As necessary, work out of the role in order to meet customer and business needs.
Skills, Knowledge and Expertise
General education;
Great knowledge of Products;
Brand Awareness;
Current First Aid at Work Certificate (Preferred);
Effective time-management skills;
Excellent development skills;
Strong interpersonal skills;
Patience and the ability to remain calm in stressful situations;
Ability to receive feedback and act on it, when necessary;
Ability to work on own initiative and under pressure to meet tight deadlines;
Ability and willingness to acquire job-related skills and knowledge through self-development and by learning from others;
Sensitivity and understanding;
Good attention to detail;
Experience in working in a sales role;
Experience in managing a team.
Benefits
Attractive Salary
Discount card for all our brands with a secondary card holder.
20 days holidays increasing with length of service