Full Description

Team Leader (40hrs) - IQ Guernsey

Department: iQ - Gsy

Employment Type: Permanent - Full Time

Location: Guernsey

Description

• Directs, administers, and controls the day-to-day operations and activities;
• Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines and requirements, ensuring efficiency and economy;
• Manages profit and loss, including the optimal performance of facility operations, to achieve or exceed budgets and key performance indicators.

Key Responsibilities

• Act as a Duty Manager in the Managers absence;
• Provide leadership, support, and guidance to facility management;
• Responsible for the opening and closing of the store, ensuring that tills are accurately cashed up and appropriate documentation is completed in line with company procedures;
• Ensure compliance with an established company and regulatory guidelines and procedures to provide high-quality service and outstanding customer care;
• Maintain accurate forecasting and availability levels across the store prioritising off sales and low levels;
• Calculate staffing cover ensuring appropriate levels of till cover are maintained;
• Accurately implement cycle and promotion changes to drive customer offer in-store and promote key lines;
• Provide and train others to deliver great service and regularly observe an individuals interaction to provide feedback;
• Ensure the correct procedures are followed for wasting stock;
• Drive an accurate till operation by colleagues in-store to reduce risk and loss and drive productivity;
• Adhere to and correctly implement shop floor and stock processes, policies and procedures;
• Ensure the correct procedures are followed for wasting and reducing stock;
• Ensure all employees receive the appropriate training and education, including ongoing compliance training;
• Ensure that customers know what products and services are on offer;
• Ensure that customers can pay quickly and easily and leave the store feeling positive;
• Establish good working relationships and clear channels of communication with the respective team;
• Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent;
• Ensures and promotes the development of the team/succession planning through coaching, training, and leadership development;
• Assist with moves within the section;
• Maintain high standards of the sales floor, warehouse, back of the house and till point hygiene;
• Use of tills and other equipment most accurately and efficiently;
• Ensure stock is presented in a visually appealing and tidy way;
• Handle customer refunds/ queries and complaints efficiently;
• Ensure all damaged stock is removed from sale and waste is correctly recorded;
• Replenish and manage stock;
• Advise stock orders if required;
• Assist stock control when carrying out stock checks daily and full stock takes when needed;
• Assist with moves within the section;
• Assist in Deliveries, book in and check as needed if stock control is not available;
• CRTs (which is submitting proof of educational discount to Apple), when needed;
• Use commercial documentation to access information relating to your department;
• Maintain cleanliness of equipment and storage areas;
• Adhere to company policies and procedures;
• Adhere to Health & Safety regulations and maintain a safe working environment;
• Watch out for theft, fraudulent methods of payment and deceitful purchases;
• Support and help colleagues with their work and get behind company initiatives as
• and when they arise;
• As necessary, work out of the role in order to meet customer and business needs.

Skills, Knowledge and Expertise

• General education;
• Great knowledge of Products;
• Brand Awareness;
• Current First Aid at Work Certificate (Preferred);
• Effective time-management skills;
• Excellent development skills;
• Strong interpersonal skills;
• Patience and the ability to remain calm in stressful situations;
• Ability to receive feedback and act on it, when necessary;
• Ability to work on own initiative and under pressure to meet tight deadlines;
• Ability and willingness to acquire job-related skills and knowledge through self-development and by learning from others;
• Sensitivity and understanding;
• Good attention to detail;
• Experience in working in a sales role;
• Experience in managing a team.

Benefits

• Attractive Salary
• Discount card for all our brands with a secondary card holder.
• 20 days holidays increasing with length of service
• Opt in Contributory Pension Scheme

For more information please visit https://sandpiperci.pinpointhq.com/jobs/191163.

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