Directs, administers, and controls the day-to-day operations and activities of facilities and programs in an assigned area;
Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines and requirements, ensuring efficiency and economy;
Manages profit and loss for each assigned location, including the optimal performance of facility operations, to achieve or exceed budgets and key performance indicators.
Key Responsibilities
Provides leadership, support, and guidance to facility management;
Ensures compliance with an established company and regulatory guidelines and procedures to provide high-quality service and outstanding customer care;
Maintain accurate forecasting and availability levels across the store prioritising off sales and low levels;
Accurately implement cycle and promotion changes to drive customer offer in-store and promote key lines;
Provide and train others to deliver great service and regularly observe an individuals interaction to provide feedback;
Ensure the correct procedures are followed for wasting stock;
Accurately use the labour tracker and rota to ensure service levels are provided within budget;
Conduct relevant investigations into stock loss to drive efficiencies and minimize future loss;
Drive an accurate till operation by colleagues in-store to reduce risk and loss and drive productivity;
Adhere to and correctly implement shop floor and stock processes, policies and procedures;
Ensure correct fill levels, and accurate date check completion so all products are safe and legal;
Monitor and report temperatures in the daily book so all products are safe and legal;
Manage the Choise system and the process Wheel to maintain accurate stock levels to ensure minimum waste and maximum availability;
Ensure the correct procedures are followed for wasting and reducing stock;
Ensure all employees receive the appropriate training and education, including ongoing compliance training;
Implements location-specific and area quality goals and action plans to achieve quality standards;
Ensure that customers know what products and services are on offer;
Ensure that customers can pay quickly and easily and leave the store feeling positive;
Establish good working relationships and clear channels of communication with the respective team;
Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent;
Ensures and promotes the development of the team/succession planning through coaching, training, and leadership development;
Ensures efficient and economical performance following operating budgets, year-end goals and objectives.
As necessary, work out of the role to meet customer and business needs.
Skills, Knowledge and Expertise
Good general education;
Current First Aid at Work Certificate (Preferred);
Current Food Hygiene Certificate (Preferred);
Customer service skills;
Exceptional leadership skills;
Effective time-management skills;
Excellent coaching and development skills;
Strong interpersonal skills;
Patience and the ability to remain calm in stressful situations;
Ability to receive feedback and act on it, when necessary;
Ability to work on own initiative and under pressure to meet tight deadlines;
Sensitivity and understanding;
Good attention to detail;
Background in Customer Service;
Proven experience of effectively managing a team;
Minimum 4 years customer-facing/retail role experience.
Benefits
Attractive Salary
Discount card for all our brands with a secondary card holder.
20 days holidays increasing with length of service