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Store Manager - Food Retail

Food Retail - Guernsey Enquire

Type:	Permanent
Hours:	Full Time
Reference:	128553

Full Description

Store Manager - Food Retail

Department: Food Retail - Guernsey

Employment Type: Permanent - Full Time

Location: Guernsey

Reporting To: Area Manager

Description

** Please make sure you have the correct Right to Work Permissions **

Lead the store team, and through them deliver on all business objectives and achieve operational excellence;
Operate a SandpiperCI retail outlet by successfully maximising profitability, providing high levels of customer service and developing a strongly motivated team of colleagues;
Correctly use systems and procedures to control financial aspects of the business associated with achieving set budgets;
Comply with the terms of all relevant Health and Safety legislation and our Statement of Corporate Principles, to provide and maintain a healthy and safe working environment.

Key Responsibilities:

Manage Health and Safety, Food Handling, Hygiene, Security, Emergency Systems and the Sale of Age Restricted Goods, according to relevant law and Company policy
Control the replenishment, merchandising and quality of goods to ensure that statutory and Le Riche standards are achieved
Daily trading operating decisions
Ensure that all handling of stock or Le Riche monies is in accordance with Le Riche policy and procedure
Ensure that the external and internal appearance of the store is maintained to a high standard at all times
To gain an informed knowledge of the products offered in your store to assist customer queries where appropriate
Manage, train and develop staff to ensure that they are appropriately motivated to carry out their responsibilities safely and to the required standard
Disciplinary decisions for store colleagues
Review and appraise the performance of your team members to achieve consistently high standards and encourage personal and professional development
Ensure that the store team provides a high level of customer service at all times, giving guidance and feedback to maintain the standards
Delegate effectively and actively encourage other members of the management team
Maintain effective and open communication with colleagues at all times
To maximise the stores profitability by careful control of store budgets and the use of monthly management accounts. This involves tight control and monitoring of all store controllable costs along with achieving turnover budgets
To correctly manage the reconciliation of all cash / non cash, escalating any anomalies for investigation
To maximise performance of the store by offering the best range available through regular consultation with your Line Manager/Buying Office. To ensure that targets for sales, availability and stock loss are achieved
Operate Le Riche systems to maximise efficiency and minimise losses. Implement new and existing policy and procedures as directed in order to meet the needs of the business
Safeguard Le Riche assets with particular regard to Stock Control, utilising all supportive data and systems
Maintain accurate written records, and written communication via back office systems
Manage the store and the store team;
Demonstrate a clear understanding of the brand strategic direction and communicate clearly to your team members;
Motivate the team to be passionate about the brand and the products;
Provide courteous and efficient service to the customerLead by example in terms of service delivery and demonstrates that the customer comes first;
Drive continuous improvement, work with the team to identify opportunities in all aspects of the store operations and driving sales;
Knowledge of the local shopping environment and ability to provide quality feedback on trends affecting store performance;
Communicate clearly and confidently with customers and colleagues;
Maintain accurate written records, and written communication via back-office systems;
Establish good working relationships and clear channels of communication with the respective team;
Work closely with the HR department to lead, manage and develop staff according to the correct channels and procedures;
Continuously drive team performance, recognising and celebrating success and challenging underperformance promptly;
Interview and assist with the training and development of new team members;
Ensure that any training and development and 1-2-1 coaching within the team is delivered by using all the appropriate material available;
Review and appraise the performance of staff to achieve consistently high standards and encourage personal and professional development;
Adhere and ensure compliance to all SandpiperCI policies and procedures;
Operate store tills to enable customers to pay for products, receive refunds or do exchanges;
Ensure the store is presentable externally, with clean windows and facia, a working sign, opening times displayed correctly, and PoS displayed to company guidelines;
Plan and implement sale, peak trading events and promotional periods in line with business plan target spend;
Complete the Store Manager daily planner and weekly checklist;
Ensure all brand information and documentation is delivered and implemented in-store to brand guidelines;
Ensure stock accuracy of departments through counts and communication to your line manager;
Ensure that all handling of stock or monies are following SandpiperCI policy and procedure;
Maximise availability through the effective running of all internal stock management systems;
Remove waste and damaged stock from the sales floor and complete required paperwork;
Manage Theft and Loss via weekly investigations into price amendments, till shorts, negative stock sales etc.
Watch out for theft, fraudulent methods of payment and deceitful purchases;
Manage the Back of House efficiently and effectively;
Assist in Deliveries;
Proactively drive engagement in-store, ensuring the Talking Shop rep is fully trained and utilized to support culture in stores;
Implementing excellent store Standards by continuously reviewing the Sandpiper Retail Store Standards Guide;
As necessary, work out of the role to meet customer and business needs.