Wednesday 12 May 2021
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IT Service Desk Manager

IT Enquire


Type:Full Time

Full Description

We are looking to recruit a talented and driven individual to join our IT team.   The successful candidate will be responsible for managing the service desk and providing hands on end user support for Guernsey Post’s IT systems and equipment. The role is varied and involves support and maintenance of software applications, desktop PCs, laptops, mobile phones, retail systems, printers, Apple Mac, and rugged Android based devices. The role will help manage and maintain GPL’s on-premise and cloud-based networks and infrastructure and help deliver and manage ongoing IT improvement projects.

The candidate will need to have relevant IT experience, excellent organisation and prioritisation skills, and be highly motivated. Excellent communication skills are essential.     Relevant Knowledge, Skills & Experience:
  • Previous experience of working in an IT helpdesk environment is preferable but not essential.
§  Excellent organisation and prioritisation skills with the ability to multi-task.
§  Team player with excellent communication skills. Pragmatic and approachable.
§  Logical and structured approach to problem solving.
§  Ability and willingness to learn.
§  Experience with Microsoft Windows desktop and server operating systems, and Active Directory.
§  Detailed knowledge of Microsoft Office applications.
§  Broad understanding of information technology.
§  Experience of working with some of the following technologies is desirable:
o   Server and network infrastructure, including VMware virtualisation, HP SAN, Cisco switches, and firewalls.
o   Microsoft Office 365, Exchange Online and Azure AD.
o   Microsoft SQL server.
§  Valid driving licence.  

Please contact Neil Pailing, Head of IT & Digital Change on 733563 to discuss the role informally.  

For a full copy of the job description and an application form to apply for the role please contact Sophie Gavey, HR Officer at or on 733552.
  Closing Date:  Tuesday 28th July 2020  


How to apply

To apply for this job please email

For more information please visit

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