Place An Advert

Customer Services Officer - Part Time

Customer Services Enquire

Type:

Part Time

Full Description

We are looking to recruit an enthusiastic, hardworking individual to join our Customer service team.

Are you self-motivated with a good attitude? Well presented with a good telephone manner? Do you enjoy working as part of a team? If you’re looking for a role in a company that is committed to developing and looking after its employees, this could be the job for you.

We pride ourselves on providing the best possible service to our customers. This exciting role is varied and will suit someone who thrives on working in a fast-paced environment where no day is the same. The main duties are: -

Dealing with a variety of internal & external customers
Identifying & assessing customers’ needs to achieve satisfaction
Proactively, resolving customer enquiries within service level agreements
Advising our customers on our many products and services

The ideal candidate for this role will be able to demonstrate: -

Excellent communications skills
Organisational skills
Attention to detail
Working to deadlines with the ability to multitask
Working in a team environment

Customer service experience is preferable but not essential as full training will be provided.

Hours of work: This is a variable hour’s contract :29.5 hours a week January to October, increasing to 36 hours a week in November and December. For more information on the hours, please get in touch.

Guernsey Post offers a range of benefits including, contributory pension scheme, health insurance, canteen facilities, car parking and a sports and social club. Candidates with unspent convictions for dishonesty or drug offences will not be eligible for appointment.

If you are interested in this position and would like to know more, please speak to Kerri Jehan, Customer Service Team Leader by telephone on 733587 or email kjehan@guernseypost.com.

Applications should be put in writing to Niamh Cairns, HR Coordinator. Contact details: Telephone 733558 or email ncairns@guernseypost.com if required.

Closing Date: Tuesday 21st January 2020