Thursday 22 August 2019
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Customer Service Officer - Part Time

Customer Services Enquire

 

Type:Part Time
 

Full Description

We are looking to recruit an enthusiastic, hardworking individual to join our Customer service team.  
Do you enjoy working as part of a team? Are you self-motivated with a good attitude? Well presented with a pleasing telephone manner? If you’re looking for a role in a company that is committed to developing and looking after its employees, this could be the job for you.  

We pride ourselves on providing the best possible service to our customers. This exciting role is varied and will suit someone who thrives on working in a fast-paced environment where no day is the same. The main duties are: -  

  • Dealing with a variety of internal & external customers  
  • Identifying & assessing customers’ needs to achieve satisfaction
  • Proactively, resolving customer enquiries within service level agreements
  • Advising our customers on our many products and services
  • Working with and supporting departments in and around the business
  The ideal candidate for this role will be able to demonstrate: -  

  • Excellent communications skills
  • Organisational skills
  • Attention to detail
  • Working to deadlines with the ability to multitask
  • Working in a team environment
Customer service experience is preferable but not essential as full training will be provided. Hours of work: 29.5 hours per week, worked between 10.00am to 17:00 Tuesday to Friday and 830am to 12pm on a Saturday.  

Guernsey Post offers a range of benefits including, contributory pension scheme, health insurance, canteen facilities, car parking and a sports and social club.  

Candidates with unspent convictions for dishonesty or drug offences will not be eligible for appointment.

If you are interested in this position and would like to know more, please speak to Kerri Jehan, Customer Service Team Leader by telephone on 733587 or email kjehan@guernseypost.com
 

Applications should be put in writing to Shelley Carberry, Learning & Development Manager. Contact details: Telephone 733535 or email scarberry@guernseypost.com if required.
   

Closing Date:  Monday 3rd June 2019

 

How to apply

To apply for this job please email scarberry@guernseypost.com.

For more information please visit https://www.guernseypost.com/careers.


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