Wednesday 22 January 2025
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Complaints & Quality Assurance Manager

Banking, Risk Enquire

 

Type:Permanent
Hours:Full Time
Reference:32247
 

Full Description

Our client is seeking a Complaints and Quality Assurance Manager to join their team on a full-time, permanent basis. This role focuses on enhancing customer satisfaction, service quality, sales, and compliance in a regulated financial services environment. You will manage the complaints and quality assurance functions, oversee social media platforms, and ensure business performance aligns with agreed KPIs and regulatory compliance. Job Duties: Overseeing quality framework processes and procedures: ensuring quality scores meet business objectives and regulatory standards. Leading and supervising a team of Advisors: conducting first-line reviews to uphold quality and compliance. Managing and developing a team of complaint handlers: ensuring the effective investigation, response, and resolution of complaints. Monitoring social media platforms: managing the organisations online presence and addressing customer feedback. Driving continuous improvement: enhancing customer satisfaction, service delivery, and operational performance. Job Requirements: 23 years of experience in a regulated environment: ideally within financial services. Experience in risk management: with proven ability to oversee compliance functions effectively. Strong leadership skills: with the ability to manage and develop teams effectively. A focus on maintaining high service quality: ensuring compliance with regulatory requirements. What Youll Love:This role provides the opportunity to lead a key function within a dynamic financial services organisation, driving customer satisfaction and operational excellence. You will benefit from a supportive work environment and the chance to make a meaningful impact on the companys growth and success. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists byclicking here

For more information please visit http://www.itchyfeetoffshore.com/jobs/32247-complaints-quality-assurance-manager-guernsey/.


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