Complaints & Quality Assurance Manager
Banking, Risk
Enquire
Type: | Permanent |
Hours: | Full Time |
Reference: | 32247 |
Full Description
Our client is seeking a Complaints and Quality Assurance Manager to join their team on a full-time, permanent basis. This role focuses on enhancing customer satisfaction, service quality, sales, and compliance in a regulated financial services environment. You will manage the complaints and quality assurance functions, oversee social media platforms, and ensure business performance aligns with agreed KPIs and regulatory compliance.
Job Duties:
Overseeing quality framework processes and procedures: ensuring quality scores meet business objectives and regulatory standards.
Leading and supervising a team of Advisors: conducting first-line reviews to uphold quality and compliance.
Managing and developing a team of complaint handlers: ensuring the effective investigation, response, and resolution of complaints.
Monitoring social media platforms: managing the organisations online presence and addressing customer feedback.
Driving continuous improvement: enhancing customer satisfaction, service delivery, and operational performance.
Job Requirements:
23 years of experience in a regulated environment: ideally within financial services.
Experience in risk management: with proven ability to oversee compliance functions effectively.
Strong leadership skills: with the ability to manage and develop teams effectively.
A focus on maintaining high service quality: ensuring compliance with regulatory requirements.
What Youll Love:This role provides the opportunity to lead a key function within a dynamic financial services organisation, driving customer satisfaction and operational excellence. You will benefit from a supportive work environment and the chance to make a meaningful impact on the companys growth and success.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists byclicking here
For more information please visit http://www.itchyfeetoffshore.com/jobs/32247-complaints-quality-assurance-manager-guernsey/.
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