Saturday 11 July 2020
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Citizens Advice Guernsey

Citizens Advice Guernsey has been providing free, friendly and confidential advice to Guernsey, Alderney and Sark. Our service continues to develop to meet the growing demand for advice from both our Generalist Advisors and our Money Advisors.

Citizens Advice Guernsey


About Us

Citizens Advice Guernsey is a local charity, but is a member of the National Citizens Advice network.

General Advice Service
Our trained advisors provide a free and confidential  telephone or drop-in service from The Bridge, St Sampson’s. Information and advice is offered to our clients on almost any subject.

Money Advice Service
An appointment can be made with our specialist Money Advisors for help with budgeting or negotiation on unmanageable debt.

Social Policy
The improvement of policies that affect people’s lives is an equal aim to giving individual advice. Advisors identify emerging trends and note ongoing issues so our voluntary Social Policy Coordinator can inform policy makers about the problems people are having.


Shaping Social Policy

Working to improve the policies and practices that affect people’s lives
The best way to tackle any problem is at its source, treating causes rather than symptoms. It saves people from suffering the same problems over and over again. Our work on social policy reaches and affects all Islanders, not only those who contact us for help. Citizens Advice Guernsey deals with over 11,000 enquiries each year. This means that we have a large amount of data on the problems experienced by local people, and we use these anonymous statistics to influence policy makers within the States and other organisations in their decisions.

Over the last year we have been involved in twenty initiatives including:

  • Promoting the introduction of Equalities Legislation
  • Review of the Benefits System
  • The level of the Guernsey Minimum Wage
  • Regulation of Creditors
  • Written Employment Contracts

Help is at Hand

We give talks to community groups, schools as well as to professionals that are in direct contact with those Islanders most likely to need help. Each summer we send copies of our leaflets to 260 community sites such as doctors’ surgeries, shops, schools and churches. Every spring we send out copies of our promotional leaflets in the most common languages to 230 places where guest workers are most likely to live or work.

Promotion Boards
These tour many community sites throughout the year. Every September we hold an Awareness Week to remind people that we are always here to help.


Contact Details

Citizens Advice Guernsey
Bridge Avenue
St Sampson

Advice Line: +44(0)1481 242266

To Volunteer:

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