Ombudsman holds first pan-island webinar

Friday 14 August 2020

The Channel Island Financial Ombudsman's annual report for 2019 has been delivered by webinar for the first time.

The yearly event welcomes attendees from the finance industry, consumer groups, government, regulators and the general public across the Channel Islands.

It usually takes place in the form of a physical meeting, however the Covid-19 pandemic resulted in the need to adapt. 

“We wanted to share our results with as many people as possible without compromising the safety of those involved," said Douglas Melville, Principal Ombudsman and Chief Executive at CIFO. 

"With travel restrictions and social distancing requirements still in place, we couldn’t host a face-to-face meeting, so we asked The Refinery to help us find a digital solution to deliver the seminar remotely. We are really delighted with how successful the event was. We were able to seamlessly present to 85 individual attendees and groups from Guernsey and Jersey.”

“Covid-19 has required businesses across the world to adapt quickly. Whilst we are operating in an environment where face-to-face meetings are not currently possible, it is reassuring that there are secure and effective digital options that allow us to continue business as normal.

"This technology enabled us to deliver our message as effectively as previous events for both ourselves and our attendees and we will definitely consider using this approach again, perhaps in conjunction with face-to-face meetings once a lifting of restrictions permit.”

The CI Ombudsman's annual report can be found HERE.