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Island Energy Group (IEG) is introducing a change to its billing system to support customers with budgeting.
IEG is the parent company of Island Energy, Manx Gas and Guernsey Energy. It says the change should help customers manage their bill payments easier.
Instead of billing customers each time a ‘mini bulk’ delivery is made, they’ll now be billed on a quarterly basis through a standing charge.
“Our standing charge is calculated on a daily basis, which is not changing, but what that currently means for customers is that if there has been a significant amount of time since they last received a delivery, they will be billed the standing charge in one lump sum,” explained the CEO of IEG, Jo Cox.
“For example, if a customer only requires one delivery a year, they are billed a year’s worth of standing charge at the time of that delivery.”
The change will bring billing of bulk customers in line with mains customers.
Ms Cox said: “We hope customers experience easier management of their bill payments as a result of this change. If you have any concerns or questions, we would encourage you to contact our Customer Services team on 724811.”
Pictured top: Ms Cox.
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