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The Sure Customer Service Awards winners were announced at a presentation ceremony last night to a packed audience at the Duke of Richmond Hotel.
Businesses, teams and individual winners represented the full spectrum of the Guernsey business community - all sharing a commitment to delivering excellent customer care. There were representatives there from Guernsey, Sark and Alderney.
The overall winner for 2019 was the team from Iris & Dora. As a small family run business they were delighted to have been chosen as the overall winner. The Iris & Dora team also won Best Customer Service from a Team and all of the crew were there to celebrate. Iris & Dora is an independent art studio and gift shop supporting local artists and running workshops and classes for all ages “helping creativity bloom”. Chief Minister Gavin St Pier and Deputy Joe Mooney were among the individuals presenting awards to the Islands’ leaders in customer service.
The full list of category winners is as follows:
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Best Service from a Sole trader |
The Carpet Doctor |
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Best Service from a Team |
Iris & Dora |
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Best Service from an Aspiring star |
Dan O'Brien, Aqua Window Cleaners |
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Best Service from an Individual |
Sara King, Donate Charity Shop |
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Best Service from Food & Drink |
White D'Or |
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Best Service from Digital innovation |
Quay FM, Alderney |
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Best Service from Leisure & Tourism |
Guernsey Naval HQ |
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Best Service from Accommodation |
Moores Hotel |
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Best Service from Travel |
Sarah Griffin, Hertz |
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Best Service from Retail |
Sole Mates |
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Best Service from Professional Services |
Hobsons Hair Design |
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Special Recognition Award |
Julie Chammings |
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Outstanding Contribution to Service Award |
Moores Hotel |
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Overall Winner |
Iris & Dora |
Coordinator of the Event, Jill Clark, said: “This year has seen more customers and businesses involved than ever before. A real positive of the awards is that the customer nominations give detail about why they or their team members have really gone the extra mile and delivered exceptional service – some going into pages of feedback. The feedback not only lets them know they are doing a great job, but also how things can be improved – so that service just gets better and better. That will be a positive move for everyone in the Bailiwick – tourists and locals alike.
“It is clear from the number of entries for this year’s awards that both customers and businesses take customer service very seriously and understand that great customer experience is essential. It was a wonderful evening for the winners, but all the finalists should be thrilled to have got this far – all finalists received certificates in recognition of their amazing achievements. We are also presenting another 50 ‘Highly Commended’ certificates to those who deserve recognition for upstanding top-quality customer service.”
Pictured top: Winners, Iris & Dora, and Deputy Gavin St Pier.
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