GEL brings in 24/7 payments system

Tuesday 09 July 2024

Guernsey Electricity is introducing a new 24/7 automated payment telephone line, and says it's improved its website, to make it easier for customers to pay their bills.

The utility has partnered with CityPay, a financial services business already operating in the island as well as in the UK, to launch the new services.

This includes meaning that telephone payments no longer need to take place during office hours only while the web payment process has been streamlined following customer feedback.

Steven Parks, Head of Customer Experience at Guernsey Electricity Limited, said its an improvement on the former systems. 

“CityPay has revolutionised the way we handle payments for our customers," he said.

"Their secure payment system has brought them 21st century technology and ensured every transaction is processed with the utmost safety and reliability.

“Thousands of customers can now make payments 24/7, offering flexibility to manage bills conveniently outside of our opening hours. The user-friendly interface and efficient service has enhanced both our customer experience and business efficiencies over last few months, so I can safely say CityPay has been an invaluable partner in our drive to provide an excellent service.”

CityPay's CEO Norberto Martins said the new systems offer "payment solutions" for GEL customers. 

"We are pleased to have been awarded the contract to deliver secure, reliable, and cost-effective methods of accepting card payments for Guernsey Electricity customers. This collaboration is a testament to our commitment to excellence in payment solutions to our Guernsey clients."