"Tell us what you think"

Sunday 16 February 2020

The States are looking for feedback from patients and employers who have received digital medical certificates as part of a recently-launched trial scheme.

They are eight weeks into the trial of digital medical certificates, one of the first digital products launched as part of the SMART Guernsey programme in partnership with Agilisys Guernsey.

Social Security has been working with a number of GPs who have volunteered to be involved in the trial and issue digital certificates to patients who wish to take part.

Ed Ashton, Director of Operations for Social Security, said more than 200 digital certificates have been issued so far.

Patients issued with a digital certificate are able to receive them via mobile device and use this to claim benefits online. 

“The SMART Guernsey programme is giving us the opportunity to transform our services in a way we have wanted to do for a while, using technology to make things quicker and easier for our customers. Now we have been trialling the system for a few weeks we’re asking for feedback so that we can continue to develop the service and make improvements where necessary.

"We’re particularly keen to hear from employers who have received a copy of the digital certificate from their employee.

"Over the coming months the Public Service will be launching a number of online services, prioritising areas where there are significant benefits and opportunities to make things easier and quicker for both staff and service users. We are counting on the feedback so that we are co-designing with the community and making sure our services are easy, quick and efficient to use from the comfort of your home or on your mobile device."

Participants can provide feedback by e-mailing benefits@gov.gg or calling 732520.