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Tax office issues further apologies

Tax office issues further apologies

Friday 17 February 2023

Tax office issues further apologies

Friday 17 February 2023

Another round of errors has led to the Revenue Service apologising to affected taxpayers, saying a faulty data transition between systems was responsible.

Officials say that all the affected customers have been identified, apologised to, and provided with revised tax assessments.

A spokesperson said: “The Revenue Service is currently transitioning between systems, which requires regular data uploads to keep the systems synchronized. This is necessary during this transitionary period in order that our customer’s data is safeguarded.  

“Following the issue of a batch of assessments recently, it was identified that some relevant data had not yet been transferred, at the time of creating the assessments.

“We recognise that this will add to the frustrations of customers following other recent errors, and we are taking steps to address these issues."  

Just two weeks ago, the Revenue Service apologised for issuing thousands of incorrect social security contribution rates to pensioners, and then admitted that some people saw incorrect tax allowances and coding notices issued to them. 

old person pensioner old age woman man old

Pictured: Around 5,600 pensioners received incorrect social security rates in correspondence at the start of February. 

A reader who experienced issues with correspondence from the Tax office this week told Express that their daughter was originally sent a letter informing them of £1,500 tax rebate but was subsequently told that further information meant their tax had to be reassessed.

Another letter then arrived informing them that they owed just over £1 to the Revenue Service.

They claim this is because the final quarter of 2022 was missed out in the original tax assessment. 

“That is not ‘further information’,” they said. “That is incompetence… no doubt it will be put down to a computer error”. 

Another reader told Express that they have referred the Revenue Service to the Office of the Data Protection Authority because of repeated errors with their personal account and instances of data breaches. 

The Revenue Service say a more detailed update will be provided early next week.


Thousands of pensioners face social security error

Progress on income tax backlog

"We're sorry..."

Revenue Service costs up £5m+

New Tax Reference Numbers issued

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