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States Works to get overhauled

States Works to get overhauled

Monday 23 March 2020

States Works to get overhauled

A total redesign of States Works has been suggested by a review.

The benchmarking and efficiency review looked in detail at the services provided by the States-owned business.

It focused on the continuous improvement of States Works activities, to achieve value for money in the short, medium and long term.

Carried out by Red Quadrant, an independent specialist on public sector operations, the review’s key findings were:

  • Greater use of technology and investment in new ICT systems will support service improvements.

  • Staff should be able to work more flexibly, with additional training and support provided.

  • Service level agreements with States Committees should be reviewed, with specifications based more around desired outcomes rather than established routines.

  • Staff will play a key role in the transformation of the organisation and its culture, and there is a requirement for more skills in programme and project management.

  • Alongside improvements in data, there is scope to increase the skills to support analysis and performance information.


Pictured: States Works provides general contracting and maintenance services to the States of Guernsey and private clients.

States Works General Manager Paul Lickley said the recommendations will help inform a detailed five-year business plan which is now being developed.

“This review has been invaluable, and it is just the beginning. Over the next two years we will be working towards implementing its key recommendations, which will signal a significant transformation for us as a business. We will develop and improve our services, for the long term benefit of islanders.

“One priority is around the use of technology and associated systems helping to support business development, adapting how we currently do things and enabling smarter working. This is something that we have already begun to address.”

The review did conclude that States Works was the best placed body to continue delivering all of its current services. It found it benefited the island, and could continue to do so by building on the existing deep expertise and strong staff base, and continuing to support a resilient and reliable emergency response resource.

John Hollis, Chair of the States Works Board, said: “We welcome the review and efforts to benchmark practices and related efficiencies elsewhere as part of our aim to improve services in the long-term interests of islanders.”

Pictured top: Paul Lickley, General Manager States Works. 

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