Guernsey Water to take control of cesspit bills and enquiries

Friday 22 October 2021

Guernsey Water is absorbing the responsibilities for cesspits from States Works.

The change has been made to consolidate the functions currently split between two customer facing teams.

“As we are responsible for both water and wastewater service delivery on Island, it makes total sense for there to be a single point of contact and communication going forward,” said GW’s managing director, Steve Langlois.

“No changes will need to be made by any customer or their household. If any changes are required to existing emptying schedules, customers will be contacted by Guernsey Water.”

Pictured: States Works has a fleet of 36 sewage tankers that collect roughly 650 ‘loads’ a day.

From 1 November customers will receive one bill that covers water, wastewater, and cesspit emptying. 

The changeover should be seamless, with cesspit direct debits ceasing and being incorporated into one bill from Guernsey Water.

“Centralising these activities will provide us with a much better level of data on our customers’ needs and also enable direct contact with us for them, which will be extremely helpful as we explore ways of further improving this service in the future,” concluded Mr Langlois.

If you have any questions about emptying your cesspit or the new set-up you can contact Guernsey Water’s customer service team on 229500.