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NatWest International has opened a voluntary redundancy scheme for staff, following news this morning that its Cobo and St Sampson's branches will be closed due to a shift towards mobile banking.
The branches will close on January 7 2021, as the company shifts its focus towards digital banking. A voluntary redundancy register has been opened, and the company said it "is working with colleagues and trade unions to support employees impacted by the change."
Andrew McLaughlin, CEO of RBS International, said the announcement “recognises our need to move with the times”.
“In recent years we’ve seen significant changes in customer behaviour, with more customers choosing digital for their everyday banking needs,” he said. “We must rebalance investment between our branch network, and our new digital network, in recognition of the way customers with to bank with us.”
“Customers will still have the option to visit our flagship branch in St Peter Port or speak with colleagues in our local banking telephone centre. We also have a dedicated telephone service for vulnerable customers in the community.”
"No branch is busier than our mobile banking service and today’s announcement recognises our need to move with the times.”
Pictured Top: NatWest's St Peter Port branch will soon be the bank's only physical location on Guernsey, as more customers use online services to meet their needs.
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