Monday 25 September 2023
Select a region

Business as usual for States IT systems

Business as usual for States IT systems

Friday 06 January 2023

Business as usual for States IT systems

Friday 06 January 2023

States IT systems have been restored after the latest bout of disruption.

A power cut early on Tuesday morning that hit most of St Peter Port triggered problems, particularly impacting areas that were being worked on following outages last year caused by an overheating server room.

Some schools were disrupted as the term began earlier this week, although no details have been released of which ones or how, while services like the States website were offline.

“Systems have all now been restored and services are running as usual,” said a States spokesperson yesterday afternoon.

“Similarly the systems for schools have been restored and they are now operating as normal.  

“As reflected earlier this week, work to improve resilience is ongoing and remains a priority.  

“Again, the States apologises for any disruption to services for the community, and thanks customers and staff for their patience.” 

The States has already indicated that this latest issue may delay ongoing work to repair and improve the resilience of its system.

Guernsey’s Chamber of Commerce were among those to express disappointment about the lack of resilience from States IT so soon after the last outage.

We await the results of the investigation,” a Chamber spokesperson said.

The power cut began at 00:22 on Tuesday, with the majority of residents having their electricity restored by around 04:00.

It was caused by a high voltage fault in the Rosaire Avenue and Elm Grove area of St Peter Port.

Other parts of the IT infrastructure have also not been functioning properly.

Companies needing to use the States returns creator to submit income tax and social security details have been hit by a separate issue that meant the system was working fully. That was finally resolved yesterday.


St. Peter Port power cut continues to impact States' IT

States IT back online after persistent problems

Questions growing as IT issues continue

Sign up to newsletter



Once your comment has been submitted, it won’t appear immediately. There is no need to submit it more than once. Comments are published at the discretion of Bailiwick Publishing, and will include your username.

There are no comments for this article.

To place a comment please login

You have landed on the Bailiwick Express website, however it appears you are based in . Would you like to stay on the site, or visit the site?