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Aurigny is number one short haul airline - Which?

Aurigny is number one short haul airline - Which?

Sunday 30 December 2018

Aurigny is number one short haul airline - Which?

Aurigny has been rated as the number one short-haul airline in Which? magazine, beating other airlines like Easy Jet and British Airways.

The Which? survey was based on customer responses to key criteria that can be rated including seat pitch, punctuality, boarding, comfort, cabin environment, customer service and value for money.

It also gained praise from Which? - the largest consumer-representing body in the UK - for removing its "no-show' clause, something which is being frowned upon by most parts of the industry.

"We are thrilled to be rated number one in this survey, that is ultimately determined by our customers. Whilst we may be a small airline, we pride ourselves on customer service and providing our customers with the best possible customer experience," Chief Executive, Mark Darby, said.

“Our staff are our biggest asset and our dedicated team provide full customer support from booking to arriving at a destination. The individuals that make up a community airline cannot be underestimated, and I would like to thank all our staff for their contribution in achieving this rating.”

By comparison other well-known airlines are also listed within the survey, with Norwegian coming fourth, Easy Jet eleventh and British Airways fifteenth.

Malcolm Coupar, Aurigny Commercial Director added: “To be voted number one in this category alongside such notable company is great news and a great achievement for an airline of our size. We pride ourselves on customer service so the fact these results are based on the genuine experiences of our customers is really pleasing.”

Pictured: One of Aurigny's fleet. 

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Posted by Neil O on
what would be interesting would be to know if all the other airlines run at a loss aswell? Its very easy to run a customer friendly company if it doesn't matter if you make a profit or not and you know any losses you make, with no real limits, will be paid by the taxpayer and the knowledge that the tax payer will pay for you to renew all your aircraft every few years.
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