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Security staff will hand-search some passengers' hold luggage

Security staff will hand-search some passengers' hold luggage

Tuesday 08 September 2020

Security staff will hand-search some passengers' hold luggage

Tuesday 08 September 2020

Guernsey Airport is making improvements to its hold baggage handling system, which will cause disruption for some travellers while the work is carried out.

Until the new system is in place, Ports officials have said they are required by their regulators to hand-search the hold luggage of some passengers, who will be randomly selected.

“We’d like to apologise to passengers who experience disruption at the airport as a result of these temporary measures,” said Ross Coppolo, Chief Operations Officer at Guernsey Ports. “This is a necessary part of our transition to an improved long-term system,”

“Our security partner G4S will carry out these searches with discretion and professionalism and we appreciate passengers’ patience and cooperation while these additional controls are in place.”

Passengers with hold luggage are asked to allow for increased check-in time, in the event that their luggage is selected for a hand search. Those who are selected will be given a voucher to spend on refreshments in the departure lounge.

“We thank all passengers for their understanding while we complete this project, which will result in a modern and resilient system and a significant improvement in the passenger experience,” said Mr Coppolo.

The changes are expected to be in place until Spring 2021. Those travelling with hand luggage only will not be affected. 

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