Wednesday 30 November 2022
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Team Leader - Morrisons Perelle

Morrisons Daily - Perelle Enquire

 

Type:Permanent
Hours:Full Time
Reference:78053
 

Full Description

Team Leader - Morrisons Perelle

Department: Morrisons Daily - Perelle

Employment Type: Part Time

Location: Guernsey

Reporting To: Store Manager

Description

** Please make sure you have the correct Right to Work Permissions **
  • Directs, administers, and controls the day-to-day operations and activities of facilities and programmes in an assigned area;
  • Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines and requirements, ensuring efficiency and economy;
  • Manages profit and loss for each assigned location, including the optimal performance of facility operations, to achieve or exceed budgets and key performance indicators;






Key Responsibilities:

  • Provides leadership, support, and guidance to facility management;
  • Ensures compliance with an established company and regulatory guidelines and procedures to provide high-quality service and outstanding customer care;
  • Maintain accurate forecasting and availability levels across the store prioritising off sales and low levels;
  • Accurately implement cycle and promotion changes to drive customer offer in-store and promote key lines;
  • Provide and train others to deliver great service, regularly observe individual interaction to provide feedback;
  • Ensure the correct procedures are followed for wasting stock;
  • Accurately use labour tracker and rota to ensure service levels are provided within budget;
  • Conduct relevant investigations into stock loss to drive efficiencies and minimize future loss;
  • Drive an accurate till operation by colleagues in-store to reduce risk and loss and drive productivity;
  • Adhere to and correctly implement shop floor and stock processes, policies and procedures;
  • Ensure correct fill levels, and accurate date check completion so all products are safe and legal;
  • Monitor and report temperatures in the daily book so all products are safe and legal;
  • Manage the Choise system and the process Wheel to maintain accurate stock levels to ensure minimum waste and maximum availability;
  • Ensure the correct procedures are followed for wasting and reducing stock;
  • Ensure all employees receive the appropriate training and education, including ongoing compliance training;
  • Implements location-specific and area quality goals and action plans to achieve quality standards;
  • Ensure that customers know what products and services are on offer;
  • Ensure that customers can pay quickly and easily and leave the store feeling positive;
  • Establish good working relationships and clear channels of communication with the respective team;
  • Establish good working relationships and clear channels of communication with the respective team;
  • Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent;
  • Ensures and promotes the development of the team/succession planning through coaching, training, and leadership development;
  • Ensures efficient and economical performance following operating budgets, year-end goals and objectives.
Key Outputs
  • Holds the team and themselves accountable;
  • Builds positive relationships with colleagues;
  • Supports the team effectively so they are set up to succeed;
  • Creates a positive working environment;
  • Looks internally and externally for opportunities to drive sales;
  • Knows how to share leadership through delegation;
  • Helps colleagues understand their goals;
  • Utilises negotiation skills to achieve results and reach an understanding in the event of a workplace conflict.








Skills & Knowledge Required:

  • Good general education;
  • Current First Aid at Work Certificate (Preferred);
  • Current Food Hygiene Certificate (Preferred);
  • Customer service skills;
  • Exceptional leadership skills;
  • Effective time-management skills;
  • Excellent coaching and development skills;
  • Strong interpersonal skills;
  • Patience and the ability to remain calm in stressful situations;
  • Ability to receive feedback and act on it, when necessary;
  • Ability to work on own initiative and under pressure to meet tight deadlines;
  • Sensitivity and understanding;
  • Good attention to detail;
  • Background in Customer Service;
  • Proven experience of effectively managing a team;
  • Minimum 4 years customer-facing/retail role experience.





Benefits include:

  • Attractive Salary
  • Discount card for all our brands with a secondary card holder.
  • 20 days holidays increasing with length of service
  • Opt in Contributory Pension Scheme

For more information please visit https://sandpiperci.pinpointhq.com/jobs/78053.


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